Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If your shipping address is different than your billing address, you can enter a different billing address in checkout when paying by credit card.

For all other payment methods, the billing address that is stored in your account for the payment method applies (e.g. PayPal account).

If you have not received an order confirmation, first check your spam folder in your email inbox . Sometimes it happens that the order confirmation ends up here.

If you have already checked this, then send us an email to info@zen-zone.ch and we will send you an order confirmation separately or again.

To make your purchase as convenient as possible, we offer payment with common payment methods such as credit card , PayPal , Klarna , ApplePay and Twint .

With Klarna you can also pay after 30 days if you want.

With Klarna you can pay for your order after 30 days.

Our payment service provider in Switzerland does not currently support any other financing option.

As soon as there is news here, we will also offer longer-term financing.

Sure, just write us a message with your order number to info@zen-zone.ch.

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

You can find detailed information about our shipping conditions here: Shipping information

Delivery is free for orders with a shopping cart value of CHF 200 or more . For a shopping cart worth less than CHF 200, delivery costs amount to CHF 19.90 .

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We also offer the following services for large furniture :

Floor delivery:
Delivery to your floor (CHF 99)

Floor delivery + assembly service:
In addition, our logistics partner will assemble your furniture (CHF 179)

Floor delivery + assembly service + disposal of old furniture:
We will also dispose of your old furniture (CHF 279)

If you would like to have your furniture delivered, select one of these additional services in the delivery methods checkout.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).